Shipping and Returns

Our goal is 100% customer satisfaction! We want you to be happy with your products. We know that sometimes things happen, and you feel that a product does not meet your satisfaction. We give you a full 10 days from reciept of the product to contact us for a return authorization for any reason! We will refund 100% including the original shipping charge. We do not refund or pay for the return shipping unless: a.) product was damaged in shipment; b.) you recieved the wrong product. All oils are exempt from return. We will instead give you a store credit. Oils cannot be restocked once opened or shipped out! After 10 days, all shipping charges will be your responsibility, and returns will only be accepted on a case by case basis. If a product arrives damaged, we ask that you do not accept it from the carrier, and in the event that you do accept to first file a claim with that carrier. We will assist you with this. We do not accept returns from gift recipients, nor refund the recipient.

How to request Return Authorization:

All returns must be authorized. We will refuse all unauthorized returns! You must contact us via email or by telephone for a return authorization number!

By Email: contactus@sinfullysimplysensible.com

In the subject line please put: Return Authorization Request

In the body of the email please include the following:

Date of purchase; purchase amount; order number; your name, address, phone number, and email where we may contact you. Please also include the reason for the return.

By phone: Please call us at 1-866-751-2028. We try to be available during normal business hours, however, in the event we are not please leave a message with a return phone number, and best time to contact you. The toll free number is available 24 hours a day.

*The above table applies to Continental U.S.A. only.

** Alaska and Hawaii add $15.00 to totals. No free shipping over $100.00